Return & Refund Policy

At Pet Home, we want you to be satisfied with your purchase. If you are not satisfied with your item, you may request a return and refund within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all included accessories. You will also need your order confirmation or proof of purchase.

How to Start a Return

To request a return, please contact us at manager@vimgrace.com.

Please do not send your item back without contacting us first. Once your return request has been reviewed and approved, we will provide the appropriate return address along with detailed return instructions.

Returns sent without prior authorization may not be accepted.

If you have any questions regarding your return, feel free to contact us at manager@vimgrace.com.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please include your order number and photos of the item and packaging so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

For hygiene reasons, products that have been used cannot be returned unless they are defective or damaged upon arrival.

Returned items must be unused, in their original packaging, and include all original accessories.

Sale items and gift cards are not eligible for return.

Exchanges

If you would like a different item, the fastest option is to return your eligible product once approved and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, subject to applicable exceptions under EU law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

If you have any questions about a return or refund, please contact us at manager@vimgrace.com