Privacy Policy

Last updated: August 6, 2026

Pet Home operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pet Home is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us, including information you include when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device and through cookies and similar technologies.
• From our service providers, including when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use personal information to provide our Services, process payments, fulfill orders, remember preferences, process purchases, returns and exchanges, manage accounts, arrange shipping, facilitate returns, enable reviews and improve your shopping experience.
• Marketing and Advertising. We may use personal information for marketing and promotional purposes, including communications by email, text message or postal mail and displaying relevant advertisements.
• Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, and protect our Services.
• Communicating with You. We use personal information to provide customer support and maintain our business relationship with you.
• Legal Reasons. We may use personal information to comply with applicable laws, respond to valid legal processes and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including:

• Shopify, vendors and other third parties that perform services on our behalf, such as payment processing, analytics, customer support, cloud storage, fulfillment and shipping.
• Business and marketing partners that help us provide marketing services and advertising.
• Third parties when you direct us, request us or otherwise consent to the disclosure.
• Our affiliates or companies within our corporate group.
• Parties involved in business transactions or when disclosure is required to comply with applicable legal obligations or protect our rights and the rights of others.

Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information submitted through our Services may be transmitted to Shopify and third parties located in countries other than where you reside.

Shopify may also process information about your interactions with Pet Home, other merchants and Shopify to provide certain enhanced features.

For more information about how Shopify processes personal information and the privacy rights available to you, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by Pet Home, you should review that website's privacy and security policies and its terms and conditions.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security.

How long we retain personal information depends on factors such as whether we need the information to maintain an account, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access / Know. You may have the right to request access to personal information we hold about you.
• Right to Delete. You may have the right to request deletion of personal information.
• Right to Correct. You may have the right to request correction of inaccurate personal information.
• Right of Portability. You may have the right to receive a copy of your personal information or request that it be transferred to another party.
• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of certain sharing or processing for targeted advertising.
• Managing Communication Preferences. You may unsubscribe from promotional emails using the unsubscribe option included in those emails. You may still receive non-promotional communications relating to your account or orders.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests where permitted or required by law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process personal information outside the country where you live.

Where required, transfers outside the European Economic Area or United Kingdom will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or other mechanisms permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

When appropriate, we will update the "Last updated" date and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please contact us:

Email: manager@vimgrace.com
Phone: +351 300 509 080
Address: VIMGRACE LDA, Rua Direita 35, 1.º A, Funchal, 9050-450 Madeira, Portugal